UnoChat blog
How support chat on a website works: setup, answering from Telegram, request routing and everything that affects response speed.
Chat widget or contact form: which one brings more requests
A form waits for someone who has already made up their mind. Chat catches the ones still hesitating — and there are always far more of those.
August 7, 2026 · 5 min readChat for an online store: where it actually helps you sell
A product page answers ten questions out of eleven. The sale is decided by the eleventh — the one the customer has to ask out loud.
August 1, 2026 · 4 min readCollecting contact details in chat without scaring customers away
A five-field questionnaire before the first message turns your chat back into the very form it was supposed to replace.
July 28, 2026 · 4 min readHow to add chat to your website in 5 minutes
One tag in the template, the site key from the dashboard and a first message to yourself — the whole path from zero to a working chat.
July 14, 2026 · 5 min readWhy answering from Telegram is easier for operators
A separate console requires the habit of opening it. A messenger requires no such habit — it is already open.
June 30, 2026 · 4 min readRoutes: how to spread requests across the team
While there is one operator, routes are not needed. From the second site and the third person on, they become the main instrument of order.
June 16, 2026 · 3 min readResponse speed: why the first minutes decide everything
Customers write into a chat when they need a decision now. Half an hour later the question is no longer relevant — and neither is the purchase.